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World Travel Holdings Travel Professional

Posted by Jessica Holbrook | Posted in Customer Service, Travel


WTH, America’s largest cruise agency, continues to be a leader in the travel industry. Our strength comes from over 25 years of industry experience, and from our team of talented, passionate professionals. It’s our people who have created industry-best brand partnerships, innovative technology, and relationships with the most recognizable and influential suppliers.

Why Work Here?

• America’s Largest Cruise Agency
• Fun Career with great EARNING potential!
• Opportunity to work from home anywhere!
• A dedicated customer service and technical support staff
• Paid Training & On-going Education
• Health Benefits & Paid Time Off
• Great travel discounts – See the world!

We don’t just sell thousands of dream vacations every year – we take them!
Make WTH a part of your future.

Travel Professional:

Whether you have been in the travel industry already, or you are excited about beginning a career in travel, we have a FUN virtual at-home contact center job for you! Our Travel professional position offers great earning opportunity while working from your home. If you enjoy learning about travel destinations, talking to customers on the phone (who are calling YOU), and the benefits of being in the travel industry, apply to WTH and reserve your seat now!

Primary Function:

Achieve performance goals consistently and in accordance to WTH quality standards when booking incoming calls from company supplied leads in a polite, professional and knowledgeable manner. Work in a team environment and maintain a professional, high-spirited attitude.

What does my day look like?

• Answer incoming telephone calls from company-owned and partner brands such as Cruises Only, Cruises.com, and many others.
• Ensure all performance goals are achieved consistently.
• Book and confirm cruise reservations in our proprietary reservation system and/or with the appropriate travel supplier, informing clients of booking terms and making amendments to existing reservations.
• Ensure reservations are accurate and completed in a timely manner.
• Complete administrative functions and other non-phone work related duties.


• Must be able to work a flexible, full time schedule of 40 hours per week between the core hours of 9:00AM ET and 2:00AM ET (operating hours are 7:00AM ET to 3:00AM ET and it is possible to be scheduled during that time frame), including evenings, weekends, and holidays. Typical schedules are 40 hours. During high and low call/sales volume periods we may adjust schedules as needed. In these instances, the adjusted hours would fall within a 35-45 hours per week.
• While many of our successful agents are college or vocational school educated, we require a minimum of a high school diploma or equivalent plus 2-3 years working experience including at least 6 months of customer service or sales experience
• Great communication skills
• Ability to type 30+ words per minute and familiarity with Microsoft Office, Internet searching and other software programs
• A positive attitude, enthusiasm, organization skills, dependability and be highly skilled in customer service
• Attention to detail and accuracy
• Ability to multi-task in a fast-paced environment, maintain composure under stress, and problem solve without onsite supervision.
• Be a team player with the ability to thrive in a fun environment
• Willing to learn new product information and seize opportunities to expand your knowledge of the travel industry
• Successful completion of a background check required


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