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Support.com Sales Agent

Posted by Jessica Holbrook | Posted in Customer Service | Posted on 09-09-2009


Sales Agent

Work From Home | US – Multiple, United States

support.com provides Instant Technology Relief® to consumers and small businesses directly via our www.support.com portal and channel partners, which include retailers and anti-virus companies. These partners offer branded services as part of their own integrated consumer programs. We also educate and train consumers to take full advantage of their technology investment.


  • Receives and handles Inbound Sales Calls
  • Makes every attempt, using the prescribed sales techniques and call flow to close every sale
  • Updates Customer Record Management database
  • Responds to customer inquiries that go beyond typical scripted responses
  • Handles inquiries with complete knowledge of product/service or appropriately researches  information and/or makes proper referrals
  • Provides immediate feedback to customers problems/concerns using proper telephone etiquette
  • Attends scheduled meetings as required by the Sales Team Supervisor
  • Assists supervisor with coaching and development for new sales consultants or low performers to increase productivity and performance
  • Participates in team briefings
  • Makes attempts to resolve issues and deescalate issues from irate or dissatisfied customers
  • Assumes responsibility for producing desired performance results
  • Supports Sales Team Supervisor with reporting requirements


  • High School Diploma or GED required;  Associates degree or associated certifications preferred
  • 2-4 years of experience in sales or related area of responsibility in the call center industry
  • 1 year working knowledge of various software product/procedures
  • Excellent attendance and shift flexibility required
  • Additional client specific requirements as necessary
  • Knowledge of Microsoft Word, Excel (or similar Windows based software)
  • Ability to accomplish multiple tasks of varying priority within allotted time frames
  • Must demonstrate the ability to respond to group dynamics
  • Maintain positive interactions with team members
  • Must be able to work independently and in a team setting
  • Ability to demonstrate and communicate Sales best practices to others effectively
  • Ability to understand a variety of product services

Benefits & Compensation:

  • Hourly rate of $9.00/hr plus monthly cash incentives and rewards!
  • Immediate medical benefits
  • Comfort and ease of working from your home office; no commute!


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