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LetMeGo Customer Service Rep

Posted by Jessica Holbrook | Posted in Customer Service, Travel


Web 2.0 Customer Service Reps / Travel Assistants (Anywhere In the World)

LetMeGo, an internet startup that provides a marketplace in which lodgings compete for travelers’ business, is looking for customer service fanatics to join our Travel Assistance team. As a travel assitant, you will provide expert help to lodgings and travelers who use our web 2.0 system, and will work to assure their satisfaction. You will work your magic for our lodging partners and traveler customers primarily via email, supplemented with online chat and phone calls. We are looking for smart, dedicated people who can handle each situation through their expertise and resourcefulness–our travel assistants do not read from scripts. Instead, you will be expected to address each customer’s needs with professionalism, intuition, and an ability to think on your feet (Zappos style). You can perform this job anywhere in the world as long as you have a stable, high-speed Internet connection.

Position Details

  • Provide outstanding customer service to LetMeGo users by email, supplemented with phone calls and online chat, as needed.
  • Review, improve, and approve itineraries submitted by travelers.
  • Review and approve bids submitted by lodgings.
  • Ensure that users of our service experience the highest possible level of satisfaction.
  • Take advantage of the freedom and responsibility we will entrust you with to provide the 120% customer satisfaction we guarantee to our users. You won’t have a script of any kind.


  • Base salary of USD 1,733 per month plus bonuses (as an independent contractor)
  • Work from home or anywhere in the world (as long as you have a stable, high-speed Internet connection)
  • Working at a young company that can change the way the lodging industry works
  • Learning from and sharing experiences with our team of professionals
  • Attractive business and entrepreneurial environment
  • Opportunity for personal and career growth

Minimum Requirements

Successful candidates must possess all of these skills, attributes, and tools, without exception:

  • 1+ years of relevant professional experience.
  • Excellent online conversational skills
  • Excellent grammar
  • Passion, even fanaticism, for customer service
  • Great sense of humor
  • The ability to persevere and excel even in repetitive tasks
  • Should be available to work in different shifts during the day, with occasional weekend work.
  • Willingness to work additional hours as the need arises.
  • The ability to work well with virtual teams (you may never get to see your coworkers in person).
  • A stable, high-speed, low-latency, Internet connection.
  • A computer with Windows Vista or Windows 7, and webcam.
  • A headset with a noise-cancelling microphone.
  • A comfortable desk in a noise-free environment.
  • Be able to work as an independent contractor.

While not required, these skills are considered highly relevant as we seek our new travel assistants:

  • Experience as a travel agent
  • Experience in the lodging industry
  • Being multilingual
  • E-commerce expertise

How to Apply

We are not currently hiring for this position but we are accepting applications for future employment opportunities. Send an email message to work@letmego.com, including the following information:

  • Your name
  • Phone number
  • One paragraph explaining what you like about the ideas behind LetMeGo
  • Another paragraph explaining your thoughts on the biggest challenge that LetMeGo faces
  • Your resume
  • Links to your Twitter and LinkedIn profiles, if you have them.
  • How you found about this job opportunity

About Us

LetMeGo is a revolutionary marketplace for the lodging industry. Travelers submit their itineraries and lodgings bid for their stays. To learn more about LetMeGo visit http://about.letmego.com and http://letmego.com – To learn more about the making of LetMeGo, check out Alexander’s Blog at http://alexander.letmego.com
LetMeGo is a venture of Torrenegra Labs. We create and invest in driven, enthusiastic, people-oriented companies that develop ground-breaking online technologies and leading-edge business models. We are motivated by our expertise, imaginations and a hard work ethic to ensure that dreams come true in a creative and sustainable way. Our business is to make others’ lives easier through technology. Learn more at .

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