Customer Service Representative

STATUS: Full-time contract-to-hire
CATEGORY: Customer Service Representative, Level 1 (Non-Manager)
SALARY: $8.50 to $9.50 per hour based on experience
LOCATION: Work from home
Tired of working for oversized companies where your creative contributions go unnoticed? Join us for a career in Customer Service, not just another job!

Smart Office Solutions, Inc. is a leading communication technology provider in the direct sales and marketing industry, helping companies effectively communicate with thousands of independent sales agents. Our team of experts create partnerships with clients and develop communication strategies that include conference calling, replay lines, web conferencing, unified messaging, and other communication-related services.

Known throughout our industry as the best in customer service, we pride ourselves on personal attention. As a smaller and relatively fast-growing company, this is an excellent opportunity to start a career with a customer-oriented, cutting-edge communications company!

For more information, visit www.SmartOfficeSolutions.com.
POSITION OVERVIEW:
Smart Office Solutions is currently searching for a CSR tele-worker to help maintain our excellent level of service provided to our customers. The CSR position will work with our sales, service, technical, and administrative departments to ensure the highest level of satisfaction is reached with our customers. Our CSRs are empowered to make decisions to assist customers while working closely with the management team constantly ensuring extremely high levels of customer satisfaction.

This CSR position is a contract-to-hire tele-worker position, meaning you work from your home answering calls, emails, and using the Internet to complete your duties, all while avoiding the stressful job commute. If you are a motivated, friendly, energetic, and experienced customer service person who considers themselves an excellent employee, who can listen with patience, calm customers down, and solve technical issues, then this is the position for you!
DUTIES INCLUDE:
Working with a team managing inbound customer inquires; providing product and service information, troubleshooting, training customers, updating account information, logging calls and call resolution, returning customer messages, replying to customer emails, processing incoming purchase orders, routing customer inquiries to proper departments.
Work well with deadlines and be able to effectively prioritize
Generate and distribute order acknowledgments to customer, new customer training
Accept and process phone, fax, email, and Internet orders
Track ongoing service issues
Perform random customer satisfaction calls
Prepare reports as required by management
Update existing and create new training manuals when needed
Build strong knowledge of services offered to assist in customer up-sell and preparation for handoff to sales manager
Additional activities as directed by management
REQUIREMENTS:
Demonstrated customer service skills, preferably 2+ years of proven customer service success within an inbound service environment
Ability to operate in a fast-pace, multi-tasking environment
Strong written, verbal, interpersonal, and phone communication skills
Must be articulate, professional, and possess a strong customer service mindset with attention to detail
Strong computer background using MS Word, Excel, and the Internet
Ability to learn quickly including our proprietary system for managing customers
Excellent follow-up and relationship building skills – a people person!
High school diploma or equivalency
Uninterrupted work-at-home environment
Up-to-date computer running Windows XP
High speed Internet connection (DSL or cable modem, no dial-up)
A phone line that can be dedicated for work use during working hours

FOR IMMEDIATE CONSIDERATION, please fax or email your resume, cover letter (required), references, and contact information to:

Mr. Grant Deviney
Director of Operations
careers@SmartOfficeSolutions.com
FAX: 866.342.9571